Update - We are continuing to work on a fix for this issue. Online booking OTP, Patient Portal Registration, 2FA Login iOS is all restored. SMS confirmations, surveys, and reminders are not currently operable.
Sep 18, 00:00 EDT
Update - We are continuing to work on a fix for this issue.
Sep 17, 17:48 EDT
Identified - We've identified an issue with SMS which is hosted through a 3rd party provider. We are currently working with them to resolve the issue. Components affected during this time include, 2FA, SMS confirmations, OTP codes, 2 Way SMS inbox, SMS Booking Reminders, SMS Surveys. Please note: when you book an appointment, you will receive an error "sms not sent" that is expected during this time, but your appointment will still be successfully booked.
Sep 17, 16:03 EDT

About This Site

Welcome to Aesthetic Record's page for real-time updates on how your system is functioning. This status report includes up-to-date information on scheduled maintenance, bugs or incidents including our third-party integrations.

As always, if you are experiencing technical issues not found in this report, please reach out to our Customer Support team via the Chat for assistance.

Web- Based Command Center Operational
90 days ago
99.89 % uptime
Today
iOS- Based Provider App Operational
90 days ago
99.89 % uptime
Today
Telehealth Degraded Performance
90 days ago
100.0 % uptime
Today
Point-of-Sale Operational
90 days ago
100.0 % uptime
Today
Appointments Operational
90 days ago
100.0 % uptime
Today
Online Booking Operational
90 days ago
100.0 % uptime
Today
Patient Portal Operational
90 days ago
100.0 % uptime
Today
Third-Party Integrations Operational
90 days ago
100.0 % uptime
Today
Business Insights Operational
90 days ago
100.0 % uptime
Today
SMS Partial Outage
90 days ago
96.83 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 19, 2021

No incidents reported today.

Sep 18, 2021

Unresolved incident: SMS Outage.

Sep 17, 2021
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.